Your Privacy Is Our Responsibility
Your personal information is completely secure at dbdok. This privacy policy explains in detail how we collect, use, and keep your data safe.
This privacy policy applies to all members and visitors of the dbdok platform. By using our services, you agree to the terms of this policy. If you have not read this policy, please read it carefully before using the platform.
Table of Contents
Introduction and Scope
dbdok is a well-known online gaming and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how dbdok collects your personal information, how that information is used, how long it is stored, and under what circumstances it may be shared with third parties.
This policy applies to the dbdok website, mobile-optimized pages, and all related services. It remains in effect whenever you register on our platform, make a transaction, or play a game.
By using dbdok's services, you consent to all the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team with any questions.
What Information We Collect
dbdok collects and processes the following types of personal information:
a) Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Email address
- Mobile number
- Residential address
b) Financial Information
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and timestamps
c) Activity Information
- Game play history and preferences
- Betting records and results
- Time spent on the platform and session data
- Bonus and promotion usage history
d) Technical Information
- IP address and device identifier
- Browser type and operating system
- Login time and location data
- Cookies and session tokens
How We Collect Information
dbdok collects your information in the following ways:
Information You Provide Directly
You provide information directly when you create an account, complete identity verification, make a deposit or withdrawal, or contact our support team. This information is stored directly in our database.
Automatically Collected Information
When you use the dbdok platform, our servers automatically collect certain technical data. This includes IP address, device information, browsing patterns, and cookie-based data. This information is used to improve platform security and the user experience.
Through Third Parties
In some cases we may receive information from payment processors or identity verification service providers. This information is used only to confirm your identity and prevent fraud.
Use of Information
dbdok uses the information collected about you for the following purposes:
Account Management and Service Delivery
Your information is essential for creating and managing your account, verifying logins, processing transactions, and completing deposits and withdrawals. It is also used for distributing bonuses, determining VIP levels, and providing personalized services.
Security and Fraud Prevention
Information is analyzed to detect suspicious activity, prevent unauthorized account access, and comply with anti-money laundering (AML) regulations. These measures ensure the overall security of the platform.
Customer Service Improvement
Information is used to handle your support requests, resolve issues, and improve service quality. Our 24/7 Bengali live chat support is able to assist you quickly because they can verify your account information.
Compliance with Legal Obligations
Storing and processing certain information to comply with applicable laws and regulatory authority directives is a mandatory responsibility on our part.
Communication and Notifications
Information is used to send important updates about your account, transaction confirmations, security alerts, and promotional notifications with your consent.
Sharing and Disclosure of Information
dbdok does not sell or rent your personal information. However, information may be shared in specific circumstances:
Service Providers
We may share necessary information with trusted third-party payment processors (such as bKash, Nagad, Rocket, Upay), identity verification agencies, and technology partners. These organizations only perform specific tasks on our behalf and are not permitted to use your information for any other purpose.
Legal Authorities
If required by law, court order, or government directive, information may be provided to the relevant authorities. In such cases, dbdok will not disclose any information beyond what is legally required.
Business Transfers
If dbdok undergoes a merger, acquisition, or business asset transfer, user information may be part of that process. You will be notified in advance in such cases.
With Your Consent
Outside of the circumstances above, your information will not be shared with any third party without your explicit consent.
Cookies and Tracking Technologies
The dbdok platform uses cookies and similar tracking technologies. These technologies help improve your browsing experience and keep the platform functioning properly.
Essential Cookies
These cookies are necessary for the basic operation of the platform. They are used to maintain login sessions, perform security checks, and process payments. Disabling these cookies may disrupt normal platform functionality.
Functional Cookies
These cookies are used to remember your preferences, language settings, and previous session data, so you do not have to re-enter the same settings on every visit.
Analytical Cookies
These cookies collect data to help us understand how users are using the platform. This anonymous data helps us improve our services. You can disable these cookies by changing your browser settings.
Data Storage and Security
dbdok uses industry-standard technology to protect your information. Our security measures are as follows:
SSL Encryption
All data exchanged between your browser and our servers is protected by SSL/TLS encryption. This keeps personal and financial information out of reach of unauthorized parties.
Access Controls
Access to your information is strictly limited. Only authorized staff who need access to the data for their work can view it. All access is logged and regularly reviewed.
Data Retention Period
Information is retained while your account is active. Even after an account is closed or deactivated, we are required to retain certain information for a specified period in accordance with legal and regulatory requirements. Once that retention period has passed, the information is securely deleted.
Security Incident Management
If a security breach occurs and there is a risk that your information has been compromised, we will notify you and the relevant authorities as quickly as possible.
Your Rights
As a dbdok user, you have the following rights over your own personal information:
Right to Access
You have the right to know what information dbdok holds about your account. Contact our support team to access this information.
Right to Rectification
If any information stored about you is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or via support.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Object to Processing
You may object at any time to marketing or promotional communications and stop receiving such messages.
Right to Data Portability
You may request your personal information in a structured, commonly used format. Contact the support team to exercise this right.
To exercise any of your rights, contact our support team. We will do our best to respond as quickly as possible.
Third-Party Connections
The dbdok platform may include content from third-party game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt). These providers may have their own privacy policies and may process certain data to operate their software.
For payment services, your payment information is processed in the systems of bKash, Nagad, Rocket, and Upay in accordance with their own privacy policies. dbdok is not responsible for the data practices of these third parties. However, we only work with partners who follow industry-standard security practices.
The dbdok platform does not link to any external sites. However, if any third-party links exist in the future, it is your responsibility to read the privacy policy of those sites.
Protection of Minors' Information
dbdok's services are for users aged 21 and over only. We do not knowingly collect information from any minor.
Age is verified during the account registration process. If we learn that a minor is using our platform or that their information is in our database, we will immediately close that account and delete all associated information.
If you are aware that a minor is using dbdok, please notify our support team. We will take prompt action on the matter.
Policy Changes
dbdok may review and update this privacy policy from time to time. Changes to the policy may be necessary due to business changes, new legal requirements, or technological developments.
For any significant changes, we will send a notification to your registered email and display a clear notice on the platform. The date on which the updated policy takes effect will be mentioned at the top of the page.
Continued use of the platform after any changes will indicate that you have agreed to the new policy. We therefore recommend reading the policy carefully after each update.
Contact & Inquiries
If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. The dbdok support team is always ready to assist you.
Live Chat: 24/7 direct support available in Bengali
Email: [email protected]
For privacy-specific requests, please write "Privacy Request" in the subject line of your email. We will get back to you as soon as possible.
We value your trust and confidence. dbdok is committed to operating as a safe and transparent platform at all times. Protecting your privacy is not only our legal responsibility — it is also our ethical commitment.
This privacy policy was last updated in January 2026. It applies to all users of the dbdok platform.